iRobot’s Ava 500 Will Attend Your Meetings For You

Ava 500 the workforce of the future?

ava 500

Want to work from home? Send a robot to the office instead. The Ava 500 is virtual collaboration gadget from iRobot you can use to make your presence felt at meetings or in the hallways of the office, without physically being there.

In development for years, the Ava is finally available in the U.S., Canada and some European countries through authorized resellers of Cisco teleconferencing gear.

The robot has an automated navigation system and a 21.5-inch LCD screen so it can move around while transmitting a video of your face. Powerful microphones and cameras pick up and transmit surrounding audio and video back to you. Channeling oneself through the robot requires no more than an iPad Mini. Open the app, select a meeting room or a location on the map and the robot will find its way there and get started.

Telepresence robots are a new niche of products that hope to make the video conferencing experience better for companies.

“The biggest elements in favor of telepresence robots are the freedom of movement, spontaneity and physical presence,” says Youssef Saleh, senior vice president and general manager of iRobot’s Remote Presence business unit. “Instead of being a video on the wall or a voice on the phone, you get a real presence in the room.”

What they don’t tell you in the press release: Ava 500 robots aren’t inexpensive. Each one costs $70,000, though there is a three-year lease option that ranges from $2,000 to $2,500 a month. A similar robot called the RP-VITA, specifically designed for telemedicine, is already in use at hospitals. IRobot has locked down FDA approval for that device.

Since the Ava 500 can map its own environment, there is no need to drive it, or to understand the location’s layout. “The robot will never touch or bump into anything when it is traveling on its own,” says Saleh. “It has several sensors including 3-D, sonar and laser, so it is incredibly powerful.”

The robot’s “neck” can move up and down, and the camera can tilt as well, so the remote user can participate in discussions at standing or sitting height. At the end of the meeting, the Ava 500 simply disconnects and automatically returns to its charging station. The robot offers up to six hours between charging.

No need to change out of those pajamas when done.

Source : http://blogs.wsj.com/personal-technology/2014/03/17/ava-robot/

Mar 17, 2014 1:54 pm ET

100 Great Questions Every Entrepreneur Should Ask

The power of questions. Questions lead us to think and reflect on the WHY behind it all. Questions encourage us to rethink the purpose of our business that drives us and inspires us to do more, to do better, to do differently.

questions

Paul Graham, Jim Collins, Tony Hsieh, and other business leaders share the questions you should be asking if you want to improve your company.

There’s no Superman versus Iron Man face-off between questions and answers over which is the better tool for innovation. But if there were, questions would be winning. Questions ignite imaginations, avert catastrophes, and reveal unexpected paths to brighter destinations. Jim Collins, Marshall Goldsmith, and other thinkers have compiled their own stocks of questions, which they urge leaders to pose to themselves and their teams. The right questions don’t allow people to remain passive. They require reflection, followed by action.

Warren Berger, author of A More Beautiful Question, praises inquiry’s ability to trigger divergent thinking, in which the mind seeks multiple, sometimes non-obvious paths to a solution. Asking good questions and doing so often “opens people to new ideas and possibilities,” says Berger.

To compile this list of provocative questions for business owners, we reached out to entrepreneurs and management thinkers, scanned blogs, and revisited our favorite business books. (Though we tried to identify the origin of each question, some had competing claims of authorship. In those cases, we made our best call.) Have you got a great question that you use at your company? We welcome you to add your own to the list via the comment box below the story. Rigid mindsets are dangerous things. We hope the following will keep your mind supple.

  1. How can we become the company that would put us out of business? –Danny Meyer, CEO of Union Square Hospitality Group 
  2. Are we  relevant? Will we be relevant five years from now? Ten? –Debra Kaye, innovation consultant and author
  3. If energy were free, what would we do differently? –Tony Hsieh, CEO of Zappos
    Hsieh explains, “This is a thought experiment to see how you would reconfigure the business if you had different resources available or knew that different resources would one day become available. Another question might be, what if storage was free? Or what if labor costs half as much or twice as much?”
  4. What is it like to work for me? –Robert Sutton, author and management professor at Stanford
  5. If we weren’t already in this business, would we enter it today? And if not, what are we going to do about it? –Peter Drucker, management expert and author 
    The late Drucker posed a variation on this question to Jack Welch in the 1980s. It inspired General Electric’s “fix, sell, or close” strategy for exiting or restructuring unprofitable businesses.
  6. What trophy do we want on our mantle? – Marcy Massura, a digital marketer and brand strategist at MSL Group 
    Massura explains, “Not every business determines success the same way.Is growth most important to you? Profitability? Stability?”
  7. Do we have bad profits? –Jonathan L. Byrnes, author and senior lecturer at MIT 
    Byrnes explains, “Some investments look attractive, but they also take the company’s capital and focus away from its main line of business.”
  8. What counts that we are not counting? –Chip Conley, founder of Joie de Vivre Hospitality and head of global hospitality for Airbnb 
    Conley explains, “In any business, we measure cash flow, profitability, and a few other key metrics. But what are the tangible and intangible assets that we have no means of measuring, but that truly differentiate our business? These may be things like the company’s reputation, employee engagement, and the brand’s emotional resonance with people inside and outside the business.”
  9.  In the past few months, what is the smallest change we have made that has had the biggest positive result? What was it about that small change that produced the large return? –Robert Cialdini, author and professor emeritus of marketing and psychology at Arizona State University
  10. Are we paying enough attention to the partners our company depends on to succeed? –Ron Adner, author and professor at Tuck School of Business 
    Adner explains, “Even companies that execute well themselves are vulnerable to the missteps of suppliers, distributors, and others.”
  11. What prevents me from making the changes I know will make me a more effective leader? –Marshall Goldsmith, leadership coach and author
  12. What are the implications of this decision 10 minutes, 10 months, and 10 years from now? –Suzy Welch, author
  13. Do I make eye contact 100 percent of the time? –Tom Peters, author and management expert
  14. What is the smallest subset of the problem we can usefully solve? –Paul Graham, co-founder of Y Combinator
  15. Are we changing as fast as the world around us? –Gary Hamel, author and management consultant
  16. If no one would ever find out about my accomplishments, how would I lead differently? –Adam Grant, author and professor at Wharton
  17. Which customers can’t participate  in our market  because they lack skills, wealth, or convenient access to existing solutions? –Clayton Christensen, author, Harvard Business School professor, and co-founder of Innosight
  18. Who uses our product in ways we never expected? –Kevin P. Coyne and Shawn T. Coyne, authors and strategy consultants
  19. How likely is it that a customer would recommend our company to a friend or colleague? –Andrew Taylor, executive chairman of Enterprise Holdings 
    “Taylor’s use of this question at Enterprise Rent-A-Car inspired Fred Reichheld to create the Net Promoter Score, a widely used metric for customer loyalty.
  20. Is this an issue for analysis or intuition? –Tom Davenport, author and professor at Babson College
    Davenport explains, “If it’s a decision that’s important, recurring, and amenable to improvement, you should invest in gathering data, doing analysis, and examining failure factors. If it’s a decision you will only make once, or if for some reason you can’t get data or improve the decision-making process, you might as well go with your experience and intuition.”
  21. Who, on the executive team or the board, has spoken to a customer recently? –James Champy, author and management expert
  22. Did my employees make progress today? –Teresa Amabile, author and Harvard Business School professor 
    Amabile explains, “Forward momentum in employees’ work has the greatest positive impact on their motivation.”
  23. What one word do we want to own in the minds of our customers, employees, and partners? –Matthew May, author and innovation expert 
    May explains, “This deceptively simple question creates utter clarity inside and outside a company. It is incredibly difficult for most people to answer and difficult to get consensus on–even at the highest levels. Apple = different. Toyota = quality. Google = search. It’s taken me three years to get one of my clients, Edmunds.com, to find and agree on their word: trust.”
  24. What should we stop doing? –Peter Drucker, management expert and author
  25. What are the gaps in my knowledge and experience? –Charles Handy, author and management expert
  26. What am I trying to prove to myself, and how might it be hijacking my life and business success? –Bob Rosen, executive coach and author
  27. If we got kicked out and the board brought in a new CEO, what would he do? –Andy Grove, former CEO of Intel 
    In 1985, with the company’s memory-chip business under siege, CEO Grove famously posed this hypothetical to Intel co-founder Gordon Moore, leading them to ditch memory for microprocessors.
  28. If I had to leave my organization for a year and the only communication I could have with employees was a single paragraph, what would I write? –Pat Lencioni, author and founder of The Table Group 
    Lencioni explains, “Determining the substance of this paragraph forces you to identify the company’s core values and strategies, and the roles and responsibilities of those hypothetically left behind.”
  29. Who have we, as a company, historically been when we’ve been at our best? –Keith Yamashita, author and founder of SYPartners
  30. What do we stand for–and what are we against? –Scott Goodson, co-founder of StrawberryFrog
  31. Is there any reason to believe the opposite of my current belief? -Chip and Dan Heath, authors who teach at Stanford’s and Duke’s business schools, respectively
  32. Do we underestimate the customer’s journey? –Matt Dixon, author and executive director of research at CEB 
    Dixon explains, “Often, companies don’t understand the entirety of the customer’s experience and how many channels may have already failed them. They don’t understand that the customer goes to the website first, pokes around but can’t find the answer to their question, and then tries to start up a chat with an agent, only to get frustrated by the delayed response. Only then do they go to the Contact Us tab and call. From the company’s perspective, the call is square one. The customer sees it as, you’ve already wasted 15 minutes of my time.”
  33. Among our stronger employees, how many see themselves at the company in three years? How many would leave for a 10 percent raise from another company? –Jonathan Rosenberg, adviser to Google management
  34. What did we miss in the interview for the worst hire we ever made? –Alberto Perlman, CEO of Zumba Fitness
  35. Do we have the right people on the bus? –Jim Collins, author and management consultant  
  36. What would have to be true for the option on the table to be the best possible choice? –Roger Martin, professor, Rotman Business School 
    Martin uses this question when members of a group bring diverse opinions to a decision. It allows people to step back from their strongly held beliefs and contemplate a range of circumstances that might–or might not–support each option.
  37. Am I failing differently each time? –David Kelley, founder, IDEO
  38. When information truly is ubiquitous, when reach and connectivity are completely global, when computing resources are infinite, and when a whole new set of impossibilities are not only possible, but happening, what will that do to our business? –Jonathan Rosenberg
  39. Do we aggressively reward and promote the people who have the biggest impact on creating excellent products? –Jonathan Rosenberg
  40. What is our Big Hairy Audacious Goal? –Jim Collins
  41.  Is our strategy driving our strategy? Or is the way in which we allocate resources driving our strategy? –Mark Johnson, co-founder, Innosight 
    Johnson explains, “You might think you have a strategic plan, but your people may be doing things on a day-to-day basis that are undermining it. It’s essential that people believe in the strategy so they can make the daily decisions that support it.”
  42. How is the way you as the leader think and process information affecting your organizational culture?  –Ari Weinzweig, co-founder Zingerman’s Community of Businesses 
    Weinzweig explains, “Describe the culture you’d love to have in your organization. Then check the desired characteristics of the culture against the way you think and process information. Are they congruent?  Do you want collaboration but think in isolation?  Do you want a flat organization but think hierarchically?
  43. Why don’t our customers like us? –James Champy
  44. How can we become more high-tech but still be high touch? –James Champy
  45. What do we need to start doing? –Jack Bergstrand, CEO, Brand Velocity
  46. Whom among your colleagues do you trust, and for what? –Charles Handy 
    Handy tells this story: “One CEO had a problem with his best subordinate, who was very good at his job. But he was also personally ambitious, so the CEO could not trust him to be totally loyal. The dilemma was whether to keep him because of his abilities or lose him because he couldn’t be sure of him.  The answer was for the CEO to either assign the subordinate jobs where his loyalty wasn’t relevant or to confront him with his feelings. After some pushing from me. the CEO did the latter, and it cleared the air.”
  47.  Are you satisfied with your current role?  If not, what is missing from it? –Charles Handy
  48. Do you keep 50% of your time unscheduled? –Dov Frohman, engineer and executive, author 
    The 50% stat may be somewhat arbitrary. But Frohman’s point, laid out in his book “Leadership the Hard Way,” is that leaders should make sure they maintain sufficient “slop” in their schedules to allow space for reflection and the assimilation of lessons learned from experience.
  49. What would I recommend my friend do if he were facing this dilemma? –Chip and Dan Heath
  50. What kind of crime could a potential new hire have committed that would not only not disqualify him/her from being hired by our organization, but would actually indicate that he/she might be a particularly good fit?  -Pat Lencioni 
    Lencioni explains, “In this case “crime” is a metaphor.  This question speaks to values. A particularly idealistic organization may be okay with hiring someone that was previously reprimanded for standing up for his beliefs or blowing the whistle on something. A particularly competitive organization may be okay hiring someone who in prior positions was reprimanded for being overly arrogant or difficult to work with.”
  51. If our customer were my grandmother, would I tell her to buy what we’re selling? –Dan Pink, author
  52. If our company went out of business tomorrow, would anyone who doesn’t get a paycheck here care? –Dan Pink
  53. What is something you believe that nearly no one agrees with you on? –Peter Thiel, partner, Founders Fund
  54. Do you have an implicit bias for capital investments over people investments? –Tom Peters 
    Peters explains: “Capital enhancements are important. They’re also cool. You can get your picture taken next to a new robot. People investments are invisible and hard to measure. The tendency is to favor the hard stuff over the soft stuff. But the soft stuff is invariably more related to long-term strategic success than the hard stuff.”
  55. Do we have enough freaky customers in our portfolio pushing us to the limit day in and day out? –Tom Peters
  56. Who are you going to put out of business, and why? –Brad Feld, managing director, Foundry Group
  57. What happens at this company when people fail? –Bob Sutton and Jeff Pfeffer, Stanford professors
  58. How will you motivate the dishwashers? –Bill Keena, independent casino consultant 
    Job interview questions comprise a genre unto themselves, so we chose not to include them in this article. With one exception. Keena says the only correct answer to this question, posed to manager candidates in a hotel chain, is “If they are overloaded I would roll up my sleeves and start washing right alongside them.” That speaks to the candidate’s ability to create employee engagement. Turned inward, however, the question reveals even more about culture. Ask yourself this: Are we the kind of company that cares whether our dishwashers are motivated?
  59. Do your employees have the opportunity to do what they do best everyday? –Marcus Buckingham, author
  60. Where is our petri dish? –Tim Ogilvie, CEO. Peer Insight
  61. What Microsoft is this the Altair Basic of? –Paul Graham
  62. Do we say “no” to customers for no reason? –Matt Dixon
    You may have created your customer policies at a time when you lacked resources, technology wasn’t up-to-snuff, or low service levels were the industry norm. Have those circumstances changed? If so, your customer policies should change too.
  63. Instead of going to current contacts for new ideas, what if you reconnected with dormant contacts–the people you used to know?  If you were going reactivate a dormant tie, who would it be? –Adam Grant
  64.  Do you see more potential in people than they do in themselves? –Adam Grant
  65. Are you taking your company in the direction of better and revenue or cheaper and cost? –Michael Raynor, director, Deloitte Services LP
  66. Would you rather sell to knowledgeable and informed customers or to uninformed customers? –Don Peppers, founding partner, Peppers and Rogers Group 
    Partly it’s a matter of values: uninformed customers can be easy targets who swallow your pitch without pushing back. Selling to knowledgeable customers, by contrast, “is a mark of a trustable firm–one that is working to advance its customers’ best interests,” says Peppers. And there’s another benefit: “Your most valuable customer references are not the ones who spend the most, but the ones who have the most expertise and authority. That gives them credibility with their peers.”
  67. What are we challenging, in the sense that Mac challenged the PC or Dove tackled the Beauty Myth? –Mark Barden and Adam Morgan, founders, eatbigfish 
    Barden and Morgan explain that for companies challenging market leaders with greater resources, competing on the status quo is death. Instead they must assault the dynamics of a category (the dominance of PC) or a cultural meme (what society defines as “beautiful” in women).
  68. In what way can we redefine the criteria of choice in our category in our favor, as Method introduced style and design to cleaning and Virgin America returned glamor to flying? –Mark Barden and Adam Morgan
  69. In the past year, what have you done (or could you have done) to increase the accurate perception of this company/brand as ethical and honest? –Robert Cialdini 
    Cialdini explains: “Of course, the preferred way to increase the perception of a company as ethical is to foster ethical practice within the organization. However, sometimes a company can be ethical without a corresponding perception in the marketplace that this is indeed the case. Therefore, companies should strive not only to enhance and reinforce an ethical culture but also to arrange for a warranted perception of that ethicality to be part of their brand.”
  70. To whom do you add value? –Dave Ulrich and Norm Smallwood, co-founders, The RBL Group
  71. Why should people listen to you? –Dave Ulrich and Norm Smallwood
  72. How would our PR, marketing, and social media change if we did not use outside agencies? –Guy Kawasaki, founder, Garage Technology Ventures and Alltop 
    Kawasaki explains, “Let’s see what happens when a company can’t abdicate these functions to hired guns. I’d bet that employees, because they know and love their product more than any agency, can do a much better job at less expense to boot.”
  73. What was the last experiment we ran? –Scott Berkun, author
  74. Are your clients Pepsi or Coke drinkers?” –Marcy Massura 
    Massura explains: “This is a symbolic question that gets at how deeply you have researched your target clients. Business leaders can find out more about their customers than ever before thanks to the ability to collect data on a grand scale. Such detailed information allows the company to interact with targets in new ways and to assess current product development and marketing roadmaps.”
  75. What is your BATNA (best alternative to a negotiated agreement)? –Roger Fisher and William Ury, negotiation experts
  76. What’s the best design framework for an organization in a post Industrial-Age if the top-down, command and control model is no longer relevant? –Traci Fenton, CEO, Worldblu
  77. Who are four people whose careers I’ve enhanced? –Alex Gorsky, CEO, Johnson & Johnson
  78. Where can we break convention? –Shane Snow, co-founder, Contently
  79. Whose voice (department, ethnic group, women, older workers, etc) might you have missed hearing from in your company, and how might you amplify this voice to create positive momentum for your business? –Jane Hyun and Audrey Lee, partners, Hyun & Associates
  80. In retrospect, of the projects that we pulled the plug on, what percent do we wish had been allowed to keep going, and what percent do we wish had ended earlier? –Ron Adner
  81. Do you, as a leader, bounce back quickly from setbacks? –Bob Rosen
  82. Who do we think the world wants us to be? –Geoffrey Moore, organizational theorist and management consultant
  83. How will we build a 100-year startup? –Phil Libin, CEO, Evernote
  84. What successful thing are we doing today that may be blinding us to new growth opportunities? –Scott D. Anthony, managing partner, Innosight
  85. If you could go back in time five years, what decision would you make differently?  What is your best guess as to what decision you’re making today you might regret five years from now? –Patrick Lencioni
  86. What stupid rule would we most like to kill? –Lisa Bodell, CEO, FutureThink
  87. What potential megatrends could make our business model obsolete? –Michael A. Cusumano, professor, MIT
  88. What information is critical to our organization that our executives are ignoring? –Max Bazerman, professor, Harvard Business School
  89. What have we done to protect our business from competitive encroachment? –Tom Stemberg, managing general partner, Highland Venture Capital
  90. If you had to rebuild your organization without any traditional competitive advantages (i.e., no killer a technology, promising research, innovative product/service delivery model, etc.), how would your people have to approach their work and collaborate together in order to create the necessary conditions for success?” –Jesse Sostrin, founder, Sostrin Consulting
  91. What are the rules and assumptions my industry operates under? What if the opposite were true?Phil McKinney, innovation expert
  92. Do the decisions we make today help people and the planet tomorrow? –Kevin Cleary, president, Clif Bar
  93. What is your theory of human motivation, and how does your compensation plan fit with that view? –Dan Ariely, professor, Duke University
  94. How do you encourage people to take control and responsibility? –Dan Ariely
  95. Who do we want out customers to become? –Michael Schrage, professor, MIT
  96. How do I stay inspired? –Paul Bennett, chief creative officer, IDEO
  97. Do I know what I’m doing? And who do I call if I don’t? –Erin Pooley, business journalist
  98. Do they use it? –Howard Tullman, CEO, 1871
  99. What is our question? –Dev Patnaik, CEO, Jump Associates
  100. How is business? Why? –Thomas A. Stewart, executive director, National Center for the Middle Market

Three Differences Between Managers and Leaders

manager leader

Here’s a great article from Harvard Business Review that makes the distinction between a mere manager and a leader.

Peter Drucker once said ‘ Management is doing things right; leadership is doing the right things’.

Vineet Nayar’s own definition is quite spot on too.

A young manager accosted me the other day. “I’ve been reading all about leadership, have implemented several ideas, and think I’m doing a good job at leading my team. How will I know when I’ve crossed over from being a manager to a leader?” he wanted to know.

I didn’t have a ready answer and it’s a complicated issue, so we decided to talk the next day. I thought long and hard, and came up with three tests that will help you decide if you’ve made the shift from managing people to leading them.

Counting value vs Creating value. You’re probably counting value, not adding it, if you’re managing people. Only managers count value; some even reduce value by disabling those who add value. If a diamond cutter is asked to report every 15 minutes how many stones he has cut, by distracting him, his boss is subtracting value.

By contrast, leaders focuses on creating value, saying: “I’d like you to handle A while I deal with B.” He or she generates value over and above that which the team creates, and is as much a value-creator as his or her followers are. Leading by example and leading by enabling people are the hallmarks of action-based leadership.

Circles of influence vs Circles of power. Just as managers have subordinates and leaders have followers, managers create circles of power while leaders create circles of influence.

The quickest way to figure out which of the two you’re doing is to count the number of people outside your reporting hierarchy who come to you for advice. The more that do, the more likely it is that you are perceived to be a leader.

Leading people vs Managing work. Management consists of controlling a group or a set of entities to accomplish a goal. Leadership refers to an individual’s ability to influence, motivate, and enable others to contribute toward organizational success. Influence and inspiration separate leaders from managers, not power and control.

In India, M.K. Gandhi inspired millions of people to fight for their rights, and he walked shoulder to shoulder with them so India could achieve independence in 1947. His vision became everyone’s dream and ensured that the country’s push for independence was unstoppable. The world needs leaders like him who can think beyond problems, have a vision, and inspire people to convert challenges into opportunities, a step at a time.

I encouraged my colleague to put this theory to the test by inviting his team-mates for chats. When they stop discussing the tasks at hand — and talk about vision, purpose, and aspirations instead, that’s when you will know you have become a leader.

Vineet Nayar is the founder of the Sampark Foundation based in Delhi, and the former CEO of HCL Technologies. He is the author of Employees First, Customers Second. Follow Vineet at twitter.com/vineetnayar.

Source : https://hbr.org/2013/08/tests-of-a-leadership-transiti

The 10 skills you’ll need for the jobs of 2020 (and why we’re going to need them)

Most-Important-Work-Skills

Written by Peter Harris
Posted on May 17, 2014

Demographics, cultural trends, and new technologies are rapidly changing the job market.

People are living much longer than we used to. New technologies and automation are rapidly replacing repetitive jobs. New communication tools are eliminating formerly popular mediums for disseminating information (good-bye printed newspapers) at the same time as requiring more advanced media literacy skills for most new jobs.

These are going to create a massive shift in the kinds of jobs that we do – and in the skills that we will need to do them – in the very near future.

Our friends over at The Top 10 Online Colleges have put together a report summarizing the biggest drivers of change causing upheaval on the job market, and the most important on-the-job skills we will need to develop to thrive in the jobs of 2020.

The 10 essential skills for the careers of the near future:

Sense-making: The ability to determine the deeper meaning or significance of what is being expressed.

Social intelligence: The ability to connect to others in a deep and direct way, to sense and stimulate reactions and desired interactions.

Novel and adaptive thinking: A proficiency at thinking and coming up with solutions and responses beyond that which is rote or rule-based.

Cross cultural competency: The ability to operate in different cultural settings.

Computational thinking: The ability to translate vast amounts of data into abstract concepts and to understand data based reasoning.

New Media Literacy: An ability to critically assess and develop content that uses new media forms, and to leverage these media for persuasive communication.

Transdisciplinary: Literacy in and ability to understand concepts across multiple disciplines

Design Mindset: Ability to represent and develop tasks and work processes for desired outcomes.

Cognitive load management: Ability to discriminate and filter information for importance, and to understand how to maximize cognitive functions

Virtual collaboration: Ability to work productively, drive engagement, and demonstrate presence as a member of a virtual team.

Source : http://careers.workopolis.com/advice/infographic-the-10-skills-youll-need-for-the-jobs-of-2020-and-why-were-going-to-need-them/

Why Every Company Needs a Dream Manager

dream manager

We’re now accepting submissions for our 2016 Top Company Cultures list. Think your company should be on it? Apply Now »

Increasing employee engagement, creating a healthier culture and building a world-class organization that sees exceptional growth every year is what all leaders in any industry wants for their organization. If that is the goal for most leaders, then why do so few organizations succeed at the above three?

There are a ton of reasons that may be hindering an organizations success, but one key area that majority of companies completely neglect or refuse to pay any attention to is their employees’ personal dreams and desires.

Related: 10 Examples of Companies With Fantastic Cultures

I recently spent some time with Infusionsoft at their headquarters in Chandler, Arizona. You may have heard of them already, but Infusionsoft is a complete sales and marketing automation software for small businesses. I was completely blown away by their positive and healthy culture, employees and everyone’s eagerness to build the company to even greater success.

There are plenty of people who deserve credit for the culture at Infusionsoft, especially their CEO Clate Mask. What took me by surprise though was to find out that they have someone on staff who is actually labeled as their dream manager. Dan Ralphs, who is the dream manager at Infusionsoft, has one job description — to help the employees of the company achieve their personal dreams.

One of the company’s employees a few years back had read The Dream Manager by bestselling author Matthew Kelly. He loved the book so much that he desperately wanted to get it in the hands of Clate Mask, the CEO of the company. Being an avid reader and leader who is always looking to grow himself, Clate accepted the book and read it on a flight. Once he was finished with the book, he immediately knew that Infusionsoft was going to going to have a dream manager on staff.

In the book, Kelly writes, “The future of your organization and the potential of your employees are intertwined — their destinies are linked.” At Infusionsoft, you see this clearly, as employees are actively engaged in the workplace while passionately helping the organization build towards the grander vision while in return, the organization is passionately helping employees work towards their biggest personal dreams.

When talking to some of the employees at Infusionsoft, I would hear things such as, “I ran my first marathon because of Infusionsoft” or “I am almost out of debt because of Infusionsoft.” Hearing some of the personal dreams that have been accomplished is truly astonishing. Infusionsoft isn’t making miracles happen to make dreams come true for their employees, but they do show them that they immensely care about them as people and want to provide them with the resources and tools to help them achieve some of their biggest dreams in life. In return, they have employees who are extremely passionate about the company that they work for and are actively engaged in the workplace.

“The Dream Manager concept provides a revolutionary way of reversing this crippling trend toward disengagement and demonstrates how organizations large and small can actively engage their people once again, thus creating a competitive advantage of monumental proportions,” Kelly says.

You might be asking, how exactly does the dream manager program work? At Infusionsoft, every employee has the opportunity to meet with Dan Ralphs, the company’s dream manager. He asks them to write down one hundred dreams and eventually they pick one dream together and start to develop a plan on how to accomplish it. From there they have follow up meetings and track the progress of where everyone is at in relation to achieving their dream for the year.

The absolute best way to transform a company is to transform the people within that company. Regardless of what industry you are in or how big or small your company is, one of the best ways to engage your people, create a healthy culture, and get everyone on board to work towards the organization’s grander vision is to care and help them achieve their personal dreams.

You may come up with something completely different than what Infusionsoft has adopted or what Mattew Kelly writes about in his book, The Dream Manager, but the one thing you can’t ignore is constantly looking for ways to grow and develop your people. After all, your company can only become as great as the people within it.

Source : https://www.entrepreneur.com/article/253067

Six Thinking Hats theory – decision making tool

Six Hats Thinking

six hats

Developed by Dr. Edward de Bono, the “Six Thinking Hats” ™ technique is a framework designed to promote holistic and lateral thinking in decision-making and evaluation. Conducted alone or in group meetings, participants – project members, key decision-makers and stakeholders – are encouraged to cycle through different modalities of thinking using the metaphor of wearing different conceptual “hats”.

This approach seeks to combine the strengths of a range of different mental “states” which individuals instinctively tend towards – from rational and positive perspectives to emotional and intuitive, or from optimistic to pessimistic – by prompting participants to consider the same problem through a full spectrum of thinking styles in coming to common agreement on a decision or shared purpose.

Six “hats” are available to use, each identified by a different colour symbolic of a different style of thinking, and each dictating a unique mode of analysis. These include:

  • White hat: “Information”. Objectively consider available information, focusing only on data available, where gaps in existing knowledge exist, and what trends can be extrapolated from the information to hand.
  • Red hat: “Emotions”. Identify emotional reactions, judgments, suspicions and intuitions in oneself and others, separate from the objective data itself.
  • Black hat: “Negatives”. Raise and consider any potential flaws, risks, challenges and fears in a decision or plan in order to preempt them and avoid the dangers of over-optimism.
  • Yellow hat: “Positives”. Identify all optimistic, constructive aspects and suggestions regarding a decision or plan, with an eye towards building confidence and enthusiasm at the outset.
  • Green hat: “Creativity”. ‘Blue-sky’ thinking. Consider abstract thinking, digressions, alternative proposals, and provocative statements.
  • Blue hat: “Overview”. Consider the entire thinking process itself, i.e. ‘meta-cognition’. Review and assess the six hats session thus far, identify places where a specific modality of thinking needs expanding, revisiting, or balancing.

In a “six thinking hats” session, each of these hats is “worn” by participants, the process guided by a facilitator familiar with the option. These hats may be metaphorical, or even physical, and each change of “hat” indicates the next stage of the session. By the end of a successful “Six Hats” session, a particular decision or evaluation will thus have been considered from a range of viewpoints.

Example

The German Federal Ministry for Economic Cooperation and Development (BMZ) employed the six hat methodology in their support of Sri Lankan government’s attempts to improve the planning and implementation of post-tsunami housing and reconstruction efforts. To this end, Sri Lankan and German counterparts cooperated in a series of joint project planning sessions which began with six thinking hat sessions. These sessions were used to identify and generate mutual understanding of the key issues which needed to be better understood and addressed in the reconstruction process.

(Source: Ben Ramalingam. “Tools for Knowledge and Learning”, Overseas Development Institute, 2006. Online at http://www.odi.org.uk/resources/details.asp?id=5231&title=six-thinking-hats-edward-de-bono)

Advice

Advice for USING this option (tips and traps)

  • Sessions should begin with a “blue hat” period, allowing participants to arrive at a consensus regarding how subsequent thinking should be accomplished – the other colors are then cycled through.
  • For evaluation and performance review, the recommended sequence is Blue, Red, White, Yellow, Black, Green. Evaluators should feel free, however, to adapt this to whichever sequence they find most effective in practice.
  • The facilitator should be ready to clarify each stage of thinking, plan the sequence of “hats” in advance, refocus discussions in line with each stage of thinking, and be prepared, if need be, change the thinking in line with participant feedback.

Advice for CHOOSING this option (tips and traps)

Do you have advice on choosing this option? Add it to the comments below.

Resources

Guides

Sources

De Bono, E. (1999) Six Thinking Hats, Revised Edition. Little, Brown and Co: London.

http://betterevaluation.org/evaluation-options/six_hats

 

Cultural differences – work of Geert Hofstede

Hofstede’s work is a great tool to compare key cultural differences between countries.

Click on the following link for a comparative study :

https://www.geert-hofstede.com/countries.html

Please select a country. After a first country has been selected, a second and even a third country can be chosen to be able to see a comparison of their scores.

geert

Pareto Principle

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What is the ‘Pareto Principle’


The Pareto principle is a principle, named after economist Vilfredo Pareto, that specifies an unequal relationship between inputs and outputs. The principle states that, for many phenomena, 20% of invested input is responsible for 80% of the results obtained. Put another way, 80% of consequences stem from 20% of the causes. Also referred to as the “Pareto rule” or the “80/20 rule”.

BREAKING DOWN ‘Pareto Principle’

This principle serves as a general reminder that the relationship between inputs and outputs is not balanced. For instance, the efforts of 20% of a corporation’s staff could drive 80% of the firm’s profits. In terms of personal time management, 80% of your work-related output could come from only 20% of your time at work.

The Pareto Principle can be applied in a wide range of areas such as manufacturing, management and human resources. In Pareto’s case, he used the rule to explain how 80% of property in Italy was owned by 20% of the country’s population.

http://www.investopedia.com/terms/p/paretoprinciple.asp

Nassim Nicholas Taleb – What is a “Black Swan?”

Recent events made me think of Taleb’s Black Swan Theory. Events of low predictability and big impact. Retrospective distortion : ‘events prospectively unpredictable retrospectively predictable’…The question is : how didn’t we see that coming? Food for thought…Freud also wrote ‘The Future of an Illusion’ commenting on our illusion of us understanding the world…

The Future of Leadership: In the Age of Disruption, Disrupt Yourself

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I’m at the hospital today. Testing the density of my bones. Again.

Lots of people grapple with the loss of bone density later in life, typically after 75 years of age. That’s osteoporosis. Trouble is, I’m only 46.

Turns out I was born with a genetic condition akin to osteoporosis, a related but less severe form of bone density loss. So, like my older counterparts, my skeletal integrity is compromised. That means my bones are prone to fracture with even very little pressure. When the condition erupts into a “bone crisis,” I can break a bone during routine activities, like walking down the hallway, or opening a bottle. Thankfully this extreme kind of bone crisis happened only once in my life. And it’s unlikely to happen again, because I’m now on medicine that’s quite good at preventing such unpleasantness.

Still, here I am, laying on a scanning machine at Massachusetts General Hospital. A place I’ve visited many times before. And will again. Because inner fragility is serious business.

Leaders are Fragile, Too

My “industry” is leadership, and the state of leaders today is like the state of my skeleton, without the medical diagnosis. Their inner stability is compromised, leaving them vulnerable to crack under pressure. While the world falls apart around them, the internal structures of many leaders is dangerously fragile. Strong bones provide support inside the body. Leaders also need a strong internal constitution to keep them going. That’s why the most frequent advice I give to leaders is this: You win in the new game of leadership by strengthening what’s inside of you.

Paradoxically, inner strength for leaders in the new world requires flexibility and adaptability, not inelasticity. To stay with our metaphor, bone formation doesn’t create unyielding rigidity. Bone is a living tissue, constantly renewed by cells that break down and cells that replace them. Reinvention is what healthy insides do. In the physical body, and in individual leaders, too.

The No. 1 imperative in my industry today is to learn the inner path of leadership, what I’ve called “winning from within.”

That means that as the world transforms all around you, you need to change, too. Think about it. Uber is upending taxis. Hotels lose ground daily to Airbnb. Google threatens to replace everyone, even automakers if they scale the self-driving car. What happens to industries that fail to innovate in these times?

To stay competitive and thrive in today’s world, companies need to release expectations from the past. To open themselves to entirely new mindsets about what their brand means. To let their very identity evolve. The same is true for you. At the core of my work with people is helping them to ask “who am I?” and “who can I become?” Then together we use “winning from within” methodology to discover new answers.

Re-build your inner order

In the Age of Disruption, the new game requires leaders to disrupt their inner order. As the world reinvents itself, the only way to win is to reinvent yourself, too.

I advise CEOs to embrace this principle: no business can stay a leader in its field without reinvention, and the same is true of individual leaders. If you continue to function according to past expectations, you will fail.

The inner “order” or “structure” I’m talking about is the story you tell yourself about who you are. Your personal myth. In roles of influence, that story becomes your leadership myth as well. In my work with top teams, I’ve called each leader a “Voyager,” because, to paraphrase Deepak Chopra, your life is not like a quest; it is a quest. Releasing old myths that no longer serve you, and replacing them with a new, more expansive story about who you are, is the process of “reinventing” yourself.

Consider two leaders with powerful personal myths. The first is Steve Jobs, who throughout his life and career maintained a singular leadership identity. He was a genius innovator, driven entrepreneur, severely lacking in people skills. Every movie you see or book you read about Jobs will paint you that picture.

Contrast that with Angela Merkel. For a long time she was the Iron Lady, insisting on austerity, holding the tough line with Greece. She seemed well on her way to joining the leadership myth lineage of Margaret Thatcher and Golda Meir. Then, the summer of 2015 brought epic human migration. Tens of thousands of people in motion, heading straight for the European continent.

In this crisis, a new Angela Merkel appeared. A leader of compassion. Calling on her neighbors to take emergency action as a duty of care for fellow human beings in distress. Where was the cold-hearted rationalist? The tough negotiator holding her ground over the Eurozone? In this moment, Angela Merkel allowed her leadership myth to evolve. To expand. She is still a fighter, strong and determined. But she became a humanitarian, too.

Revising your personal myth fortifies your inner structure to thrive in a new environment. In my work with senior leaders, I’ve found that understanding all of who they are — the revealed parts and the concealed parts — provides that powerful inner lattice to keep them on their feet, while at the same time allowing new parts of them to emerge.

This process is not without risk. Chancellor Merkel recently lost ground to the AfD party, whose platform opposed her on refugees. Yet in the end, all real leadership — like life — involves risk. In today’s world, the bigger risk is refusing to evolve. As “Voyagers” we stand on more solid ground when we allow ourselves to grow. Then we can respond to the challenges of the rapidly changing world in new, creative ways.

Unless we practice this inner innovation, human beings see what we expect to see, think what we expect to think, feel what we expect to feel, and do what we always do. But holding tight to expectations, built on the inner structure of our past, we are too fragile. We will break, and fall. In these times of massive change, we need leaders who embrace the complexity and emerging possibility of the world, and meet it with the full power of the complexity and emerging possibility within themselves. That is the disruption and reinvention “from within” that will take us into the future.

Erica Ariel Fox is a leadership expert and the New York Times Best-selling author of Winning From Within: A Breakthrough Method for Leading, Living, and Lasting Change. She advises executives and other senior leaders on personal and organizational transformation. She is a founding partner of Mobius Executive Leadership.

https://www.linkedin.com/pulse/future-work-age-disruption-disrupt-yourself-erica-ariel-fox?trk=hp-feed-article-title-like